Answer Posted / zjxvgh
arious surveys and research conducted amongst the call
centre employees have shown that depression is the most
common problem faced by BPO employees. Frequent headaches,
feeling of fatigue, sleeping disorders and frustration have
become regular problems for them.
The basic profile of the BPO employees is trouble-shooting,
sales or revenue collection. All of these are done through
tele-calling. Talking to foreigners in a fake foreign
accent, solving other people’s problems, facing and handling
the anger and abuse of the clients become a routine for
these juvenile populati
The major problems are inadequate Bandwidth capacity, pool
of English speaking class and improper infrastructure.
The benefits to the US are cost saving while costs include
unemployment and decrease in wage level. However, recent
studies show that this viewpoint is not fully correct. The
reaction against outsourcing in the West is seen as a
serious threat to the growth of these industries
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