Answer Posted / harie
We have to get into the customers shoes to really understand
wat the customer is looking for or the problem he is facing.
Customer satisfaction is a praise to customer as well as the
agent.
| Is This Answer Correct ? | 12 Yes | 8 No |
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why you are join as a quality analyist ?
Discuss your weaknesses and how do you plan to overcome it
What if the customer is not happy with your answer or solution?
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
How the analysis of departed customer help your organization?
Will you be comfortable handling customers on the phone? : bpo
Are you comfortable working in night shifts? : bpo
How do you handle an irate customer?
Have you ever worked in a call center before? If so, how long did you work there?
What have you done to promote great customer service?
Bangalore traffic
What is the difference between a bpo and a call center?
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
8. Provide their services at the time they promise to do so
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
