Interview Questions Answers in Call Centre AllOther, Call Centre

kiran tangade

{ City } mumbai
< Country > india
* Profession * work in bpo
User No # 116708

Total Questions Posted # 18
Total Answers Posted # 0

Total Answers Posted for My Questions # 1
Total Views for My Questions # 35057

Users Marked my Answers as Correct # 0
Users Marked my Answers as Wrong # 0

Questions / { kiran tangade }

Questions Answers Category Views Company eMail

How is Attrition Calculated ?

IntelNet,

Call Centre AllOther 1938

How is Absenteesim Calculated ?

IntelNet,

Call Centre AllOther 1876

How is AHT Calculated

IntelNet,

Call Centre AllOther 1860

What are your KPI’S / KRA's ?

IntelNet,

Call Centre AllOther 2006

What are the challenges have you face as a Team Leader ?

IntelNet,

1 Call Centre AllOther 2775

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

Call Centre AllOther 1788

Define Customer Service & Why is Customer Service important ?

IntelNet,

Call Centre AllOther 2027

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

Call Centre AllOther 1921

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

Call Centre AllOther 2152

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

Call Centre 885

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

Call Centre AllOther 1701

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

Call Centre AllOther 1772

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

Call Centre AllOther 2020

What are your Strengths & What are your Weaknesses ?

IntelNet, Wipro,

Call Centre AllOther 1963

What are the steps you follow when you appraise an advisor ?

IntelNet,

Call Centre AllOther 1959

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Answers / { kiran tangade }