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How do we write test cases for IVR(internet voice response).

Answers were Sorted based on User's Feedback



How do we write test cases for IVR(internet voice response)...

Answer / sathesh

Hi Welcome xyz Tele services please press 1 2 ...

Action:1

Proceed further prompts related to the answer 1.

Is This Answer Correct ?    3 Yes 2 No

How do we write test cases for IVR(internet voice response)...

Answer / anil

System :Hi Welcome xyz Tele services please press 1 2 ...

Caller : press 1 (DTMF- dual tone multi frequency input)

System: great you entered correct choice.

....

build test cases like that

Is This Answer Correct ?    7 Yes 11 No

How do we write test cases for IVR(internet voice response)...

Answer / ranjithkumar

System: Welcome to India, Which would you like to know about
India

User/Actor : Places

Action: Navigates to Places state

DBCall(BackendDataBase):Pulse Information from Datebase

System: Plays the Info what the system got from back end call..

User/Actor : Hyderabad

Action: Navigates to Hyderabad state

Like this you can write the test cases...

Is This Answer Correct ?    0 Yes 5 No

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