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Project managers use this conflict resolution technique most often：
A. Smoothing
B. Confronting
C. Naming
D. Forcing
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Which of the following is constraint chat you might find during the Organizational Planning process? A. Organizational structure, expected staff assignments, collective bargaining agreements, and project management team preferences B. Organizational structure, organizational interfaces, technical interfaces, and interpersonal interfaces C. Organizational interfaces, expected staff assignments, collective bargaining agreements, and project management team preferences D. Organizational interfaces, technical interfaces, and interpersonal interfaces
Your project was just completed, accepted, and closed. As is customary for your organization, you conduct a post-implementation audit. The purpose of this audit includes all of the following except: A. Evaluating project goals and comparing them to project product B. Reviewing successes and failures C. Documenting the acceptance of the work results D. Documenting possible improvements for future projects
What is the key activity during Contract Closeout and Administrative Closure? A. Documenting lessons learned B. Creating project archives C. Disseminating information to formalize project closure D. Documenting project closure
Procurement audits review what? A. The procurement process from Procurement Planning through Contract Administration B. The contract administration process from Solicitation Planning through Contract Administration C. The procurement process from Procurement Planning through Contract Closeout D. The contract administration process from Solicitation Planning through Contract Closeout
You have been assigned to a project in which the objectives are to direct customer calls to an Interactive Voice Response system before being connected to a live agent. You are in charge of the media communications for this project. You report lo the project manager in charge of this project and the VP of marketing, who share responsibility for this project. Which organizational structure do you work in? A. Functional organization B. Weak matrix organization C. Projectized organization D. Balanced matrix organization
Your organization regularly uses a tool and technique of the Contract Closeout process to identify lessons learned, including the successes and failures, which will benefit future activity on this project and on future projects. Which tool and technique arc they using? A. Product documentation inspection B. Contract process review C. Performance measurement review D. Procurement audit
You are the project manager for an upcoming outdoor concert event. You're working on the procurement plan for the computer software program that will control the lighting and screen projections during the concert. You're comparing the cost of purchasing a software product to the cost of your company programmers writing a custom software program. You are engaged in which of the following? A. Procurement planning B. Sensitivity analysis C. Transference of risk D. Make or buy analysis
You are a project manager for Snow Fun, a chain of retail shops specializing in winter sports gear and clothing. You’ve been working on contract with Snow Fun and are ready to move on to your next assignment. The customer has signed off on the project, formal acceptance notices have been distributed, and project closure procedures have been performed. What type of project ending is this? A. Extinction B. Starvation C. Integration D. Addition
You are the project manager for a web development project. You hold regular project status meetings and publish status reports on a timely basis. You know that communication is one of your most important functions. As such, all of the following are true except: A. Senders are responsible for sending clear, concise, complete messages. B. Receivers are responsible for understanding the message. C. Communication can be vertical or horizontal or both. D. Effective communication techniques include making eye contact, nodding, and asking clarifying questions.
You are a project manager working for Mail House King. Your company processes orders for several mail-order catalog companies. Your project is to install new mail-sorting equipment and software. You’ve had some problems and experienced some variances so far during the project. You do not expect these variances to continue, as they're atypical. Your project sponsor has asked for an EAC. You know the following information: PV = 800, BAC = 700, EV = 675, AC = 750, and ETC = 30. Which of the following is the correct EAC given the circumstances? A. 25 B. 760 C. 775 D. 833
You are working on a project that is similar in scope to a project performed last year by your company. You might consider which of the following? A. Using the previous project's alternatives identification as a template B. Reusing the previous project's benefit/cost analysis as justification for this project C. Using the previous project's WBS as a template D. Reusing the previous project's product description when writing the scope statement
How do you set goals for your team? And how do you track these goals?
Design Patterns 
