Answer / shama islam

Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.

As-

=Absent/total roster

Answer / 8885602603

Shrinkage means how much time is lost in the call center to things like breaks, holydays, sick time, training ect..

All question of call centre which will ask in interview, please send me on my email id as soon as possible. thank you

1 Answers   HCL,

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What do you know about this organization?

5 Answers  

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What are your greatest achievements so far?

0 Answers   Cognizant,

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You have completed b.sc in 2012 right,what are u doing in 3 years?

1 Answers   Google, HGS, ICICI,

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what is favorite colour? and why?

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WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?

0 Answers  

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If you are selected as a prime minister of the country then what would you like to do?

12 Answers   IBM,

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Hi im sumukh I have done my B.B.M in 2005-06, My Age is 25 years, is it possible to get job in call centre & B.P.O for my age?

4 Answers   Sitel,

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Tell me something about your college and your course why do you choose that?

0 Answers   Cognizant,

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why u want to join a domestic call center than international call center. i thing u dont have ablity for international call center

12 Answers   Airtel, IntelNet,

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If a card punch operator can process 80 cards in half an hour How many cards can this process in 7hr30min?

5 Answers   TISL,

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