Answer / shama islam

Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.

As-

=Absent/total roster

Answer / 8885602603

Shrinkage means how much time is lost in the call center to things like breaks, holydays, sick time, training ect..

Plz give me suggestions about Non voice job?

1 Answers   Genpact,

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i completed my MCA in the year 2008, due to recession i want to shift to the bpo field. In bpo if they ask about the question like "being a MCA post graduate student why do u want to join in bpo" what i need to answer to this question? please help me out!

2 Answers  

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Hi im sumukh I have done my B.B.M in 2005-06, My Age is 25 years, is it possible to get job in call centre & B.P.O for my age?

2 Answers  

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I want know about the bpo what is bpo

4 Answers   IBM,

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How to deal with customers who deny paying for service/product?

0 Answers  

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do u think u r fit for this job ?

7 Answers   Genpact, IBM,

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How is Absenteesim Calculated ?

0 Answers   IntelNet,

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hai friends, i am nagesh pursuing b.tech 4th year.i went for callcenter interviews twice ,i had some problem in hr round after hr interview over ,hr asks u ask have any questions,i want that questions along with answers. please post those to my mail my id is nagesh.k28@gmail.com pleaseeeeeeeeee

2 Answers  

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If you have the lamp of Alaa Eldeen what are you going to do?

10 Answers   Hewitt,

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i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz

0 Answers  

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What is area of interest?

0 Answers   BPO,

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How to deal with abusive/slang using customer?

0 Answers  

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