Answer / sant kr

In inbound process we receive the customer's call and solve
there company product related query.

Answer / ali

calls made by costumers to costumer care for any enquiry or
for any help are inbound calls.

Answer / uk

the call which r made by the customers to the customer
services for any related problems or the quries and we get
them resolve out with understanding and care is inbound
calls.

Answer / ishant

inbound means is to receiving the calls and resolve the
customer s queries and complaints with quality assurance and
maintain the A.H.T and K.R.A(Key Responsibility Areas)

Answer / rohit

when a customer calls an organization then it is an inbound

Answer / manash roy chawdhury

WHEN CUSTOMER CALLS FOR ENQURIES OR OUTGOING CALLS FOR
CUSTOMER & INCOMING CALLS FOR EXECUTIVE...
FOF ANY SUPPORT EHEN EXECUTIVE TAKE THE CALLS OF CUSTOMER
AND SHOW THEIR TALENT TO SATISFY THE CUSTOMER AN CONVEYENCE
THEM IS KNOWN AS IN BOUND

Answer / dred

It is a premium service whereby the call center is a true
extension of your business with order processing ability
and the responsibility of representing your brand with the
same care as its business owners. Most calls directed to
the center are generated from broadcast television
advertising, telephone & telemarketing advertising, or
print advertising.

Answer / sachin gupta

1-yes,2-yes,3-yes,4-yes,5-yes,6-yes,7-yes,8-yes,

Answer / dhirendra pathak

company make call to customer give some information about
our products . just like launch new product , discount
information , new sceme information . such as airtel is a
company which provides mobile connection , inernet
connection.this company establish our customercare center.
then excutive make call to customer gives some information
about new sceme and new offers.

who is your role model in life?

34 Answers   Amazon, DELL, IBM, Infosys, OFS, Sitel, Syncro Services, Wipro,

what is call centre Job? What is voice and non voice? Who is an eligioble candidate to get Job In call Centers for voice and non voice.

4 Answers   Aircel, Airtel, HP, TeleTech,

I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....

0 Answers   Concentrix,

How would you describe your personality?

0 Answers   iEnergizer, Mphasis,

Who is your Favorite Actor and why?

7 Answers   IBM,

tell me some thing about yourself?

5 Answers  

could u please anyone inform me hoe to prepare for topic round in call center interviews

2 Answers   DELL, Exatech,

which 2 major changes u prefer for mumbai city and y?

2 Answers   Sitel,

What do you know about bpo? : bpo

0 Answers  

jeopardy (a)adventure (b)magic (c)enmity (d)danger

5 Answers   Htmt,

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? What is the kRA for a team leader in BPO? What are the Core skills needed for Team Lead? What was accomplished as an inbound team lead? What are challenges face by a team leader of a bpo? What are vital Contingency plans a team lead must take car How should a team lead play as a good team player? As a team lead how do you pacify an angry client? How you will resolve if there is problem between your Team member and get work done? Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met. How did you measure your success as a team leader? How is the effectiveness of a team measured by team lead? How important is leadership and communication skill plays part in a team leader role? What is Self-managed team leadership? How must the team leader play the role of learner to benefit a team? What are the Leadership Styles a good team leader must follow? How does a team lead identify performance problems and solve the same among their team members? How can a team lead keep the team organized to meet deadlines or goals? What are the training methodologies a team leader must take to educate a team? What steps must a team lead take to focus the skills of team members to higher authorities? What are the attributes a team leader must look for while selecting members for their team? What steps must a team leader take to motivate the team? Why is people management attribute very important for a team lead? What are the weakest qualities or attributes a team leader should avoid definitely? As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first? What are the communication methods you followed within team and to client ? scenario :- What you will do if the Team members do not like you As a Team Lead how do you deal with the toughest group and get their cooperation? Explain a scenario where you go in Win-Win situation or tell scenario where you provide a solution by which client and your team was Happy. An executive in the team is absconding for 10 days and did not inform his team leader. He text his leader on 11th day that he is unwell but when TL tried calling him back, he did not respond. After 1 week, he came back to office with a medical certificate If conflict arises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people How should a team lead handle a team member who always gives defensive response?

9 Answers   ABC, Aegis, Ernst Young, HGS, IBM, Inter Globe Technologies, Ison BPO, Serco, Spanco,

Tell me about your self..

58 Answers   Accenture, Ameron, HP, IBM, Infosys, Oasis, Ocwen, Sree, Sutherland, TCS, TransWorks, Wipro,