Which of the following is MOST effective in controlling
application maintenance?
A. Informing users of the status of changes
B. Establishing priorities on program changes
C. Obtaining user approval of program changes
D. Requiring documented user specifications for changes
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Answer: C
User approvals of program changes will ensure that changes
are correct as specified by the user and that they are
authorized. Therefore, erroneous or unauthorized changes are
less likely to occur, minimizing system downtime and errors.
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