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During a review of the controls over the process of defining
IT service levels, an IS auditor would MOST likely interview
the:
A. systems programmer.
B. legal staff.
C. business unit manager.
D. application programmer.
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Answer: C
Understanding the business requirements is key in defining
the service levels. While each of the other entities listed
may provide some definition, the best choice here is the
business unit manager, because of the knowledge this person
has of the requirements of the organization.
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Many IT projects experience problems because the development time and/or resource requirements are underestimated. Which of the following techniques would provide the GREATEST assistance in developing an estimate of project duration? A. Function point analysis B. PERT chart C. Rapid application development D. Object-oriented system development
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