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A web-based bookstore has included the customer relationship
management (CRM) system in its operations. An IS auditor has
been assigned to perform a call center review. Which of the
following is the MOST appropriate first step for the IS
auditor to take?
A. Review the company's performance since the CRM was
implemented.
B. Review the IT strategy.
C. Understand the business focus of the bookstore.
D. Interview salespeople and supervisors.
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Answer: C
The IS auditor should first understand the business drivers
of the CRM implementation. Choices A, B and D are not
appropriate first steps.
| Is This Answer Correct ? | 1 Yes | 0 No |
Which of the following is the MOST fundamental step in effectively preventing a virus attack? A. Executing updated antivirus software in the background on a periodic basis B. Buying standard antivirus software, which is installed on all servers and workstations C. Ensuring that all software is checked for a virus in a separate PC before being loaded into the production environment D. Adopting a comprehensive antivirus policy and communicating it to all users
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