how to control-instance with serialno, and without Serial-no?
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how to define install base item?
how to create instance from service request?
what are the personalizations available columns?
how to query the instance?
how to configure the install base?
how install base integrate with service request?
what are the install base location parameters?
what are the setups in install base?
what are the transaction-types?
how the install base integrate with om?
what are the transaction-subtypes?
how to find the instance for null-control item?