What is difference between call center & BPO ?
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Answer / riskyricky
A call center is a place where you recieve or make a call,
generally we call it as an inbound or outbound call.
Whereas a BPO refers to Buisness process outsourcing where
you act as a third party and help the clients to do there
operation buisness on their behalf.
| Is This Answer Correct ? | 35 Yes | 1 No |
Answer / abhimanyu
A Business Process Outsourcing organisation is responsible
for performing a process or a part of a process of another
business organisation; outsourcing is done to save on costs
or gain in productivity.
whereas A call centre performs that part of a client's
business which involves handling telephone calls. A call
centre, for example, might handle customer complaints coming
in over a telephone.
| Is This Answer Correct ? | 2 Yes | 2 No |
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