What do you mean by quality analyst in call centres ?
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Answer Posted / usama
QA is a person who works on his particular team by
montitoring their calls and giving them " quality "
feedback. There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
| Is This Answer Correct ? | 248 Yes | 39 No |
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