If you have n't soved any ticket in time , what will happen?
- 3 Answers
- 7326 Views
- IBM, I also Faced
- E-Mail Answers
Answer Posted / jyothi rao
SLA(service level agreement) is applicable to tickets as
well. Every ticket will have an SLA attached to it, it
could vary from Critical,High,Medium or Low priority.
Eg.if it is a critical ticket the time to update/solve the
ticket is only 1 hour. If you do not solve it within that
time the ticket will cross the SLA and the indicator colour
will change from green to red and the issue will be
escalated, later on you may be asked to raise an incident
(reason for the delay in processing)
| Is This Answer Correct ? | 11 Yes | 0 No |
Post New Answer View All Answers
What is the basic difference in customizing in profitability analysis as compared to other modules? : co-pa
Can you selectively open and close accounts?
Hi, Here is an interview question. What are errors we will face in FI-MM, FI-SD, COPA integration. How u will solve. Sravan
When we configure Electronic bank statement first time. Do we need help of ABAP team at the time of configuring the same?
can any one share with me the process solving tickets in sap fico with example plz.... thanks in advance
What is allocation price variance? : co- cost center accounting
what role & responsibilities we must show in sap fi implementation resume
What are the statistical internal orders?
What are organisational units in sap ?
What are the procedure for implementing FI Sub Module, like AR, AP, AA etc
What are the benefits of a data quality solution?
How does the system calculate the activity price? : co- cost center accounting
What is the time-dependent data in an asset master? : fi- asset accounting
What components of the r/e system begin the start of background jobs at the specified time?
What are non-fixed characteristics or user defined characteristics? : co-pa
