Answer Posted / sreekanth

Business Process Outsourcing (BPO) organisation in this
both are there voice and non-voice.
in bpo (voice) people will be collecting the payments and
in this two are there inbound and outbound.
INBOUND where customer will call us d he will ask his
querys.
OUTBOUND deals with where the (voice) people will call the
customers and making them alert that due date is completed
Regarding the payments and asking them to pay.

CALL CENTRE totally deals with makeing calls to the
customer regarding various matters.totally voice based .

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