Answer Posted / andy

A call centre is a sub-set or u can say sub-unit of BPO.It
si a place where the business is done over the phone. In
BPO's the entire business is handled through the web. BPO
includes It services, financial services etc. A call centre
is also considered as BPO which handles business over the
phone. There is a misconception among people that BPO is a
call centre, that is incorrcet.
Call centre is voice based and BPO ios non voice based.

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