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What was your biggest mistake?
3. Employees at appear professionally dressed
what type of aptitude question they ask for interview?
Do you know the procedures which should be followed while talking to a customer?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
What would you do if the customer says that it took you long to resolve an issue?
sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
What are your Strengths & What are your Weaknesses ?
Tell me something about social media
TRIColor
What part of BPO do you like and dislike?
What are the critical attributes of a call center executive?
How to deal with customers who deny paying for service/product?
