What do you mean by quality analyst in call centres ?
Answer Posted / sadiqkhan_6384
A PERSON RESPONSIBLE FOR THE QUALITY OF THE CALL ,WHO
TRAINS SOFT SKILLS , STANDARD OF A COMPANY , SHOULD BE
ABLE TO GIVE EFFECTIVE FEEDBACKS TO EXECUTIVE , SO THAT
EXECUTIVES CAN FOLLOW THE QUALITY PARAMETERS .
Is This Answer Correct ? | 347 Yes | 42 No |
Post New Answer View All Answers
sell to me a perfume..
How can you improve customer service without spending any money?
Tell something about u r favourite holiday destination?
What factors do you need to take care of while creating a customer newsletter?
What’s your area of opportunity?
MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D
6. When a customer has a problem, shows a sincere interest in solving it
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail
Are you ambitious?
why telecom fraud happening in india??
CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.
Tell me something about social media
What are the KRA of an asst manager in Domestic outbound Callcenter
How one can improve customer interactions?