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Answer Posted / atma
Call center give or provides guides and instruction of what
the customer should need to know
| Is This Answer Correct ? | 4 Yes | 2 No |
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Whatb is Bpo? What is Call centre? What is Telemarketing?
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
What is the difference between KRA & KPI
What have you done to promote great customer service?
what do you see yourself doing five or ten years from now?
How to deal with the customer having a language barrier?
How can you turn down a request from a valued client?
what are your contribution in this company?
I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.
hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?
For which process u are coming... I'm bpo like convergys
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Technical like c,c++,Telecommunication
