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Role of quality analyst in bpo
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- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
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Answer Posted / dhanlaxmi servai
Call Audits and give Feedback
Do Tape review with the advisors weekly
Conduct Call Calibration with Internal and external Team
Do Dip check with the advisors for product and process
Prepare TNA / TNI for Improvement on process
Give process Suggestions and work on new projects for Improvement on product and process
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