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i've done tally. if they ask u've alredy done tally then
why you are interested to go in bpo sector?
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Answer Posted / krunal
Hello..you can say that you like to learn how to communicate with customer and how we can deal with them and provide best answer about particular product or services which we are selling now and most important i would like to enhance my skills like listening and understanding and level of self confidence that s why i m here for this interview.
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Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.
What do you consider as an important aspect of a successful call center?
What would you do if your team ceased to perform? Them.
what i will tell if they ask what is your salary expectation for a fresher?
have u shared any lighter moment with customercare executive in ur life tell me ur experience
What are the key aspects that can help to improve your customer service?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
FAVOURITE PASTTIME BET.PRE-BOARD AND BOARD?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
What is erlang call centre staffing formula
Bangalore traffic
Extra initiative by u in your current organization other than your KRA (Routine work)
Do you think that you’ll like this job?
Why do you consider yourself suitable for administration position?
