Role of quality analyst in bpo
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Answer Posted / pritam
Roles and Responsibilities of QA
1) Maintain the Quality of the process as per the given parameters,
2) Satisfy the customer with quality .
3) To audit given no. of claims and to give feedback to agents .
4) To take part in call calibrations
5) To be a team player with proactive approach
6) Motivate agents
7) To take steps and bring necessary changes for process improvement .
8) Analyse RCA of Existing errors.
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