Interested to Buy Any Domain ? << Click Here >> for more details...
Role of quality analyst in bpo
- 20 Answers
- 276966 Views
- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
- E-Mail Answers
Answer Posted / syed ismail i
Process wise:
#1 Audit the account based on client requirement. (To satisfy client)
#2 Giving feedback to the agents is part of the job.(To improve agents in process)
#3 Conducting weekly refresher meeting. (Repeated errors or new updates)
Being QA:
#1 Should be more conscientious and perfect.
#2 Need Very good conversation with Agents and management.
#3 Need more skills Based on the computer.(Excel, navigation etc...).
Thank you
| Is This Answer Correct ? | 6 Yes | 0 No |
Post New Answer View All Answers
what are the major key responsibility areas for a manager in bpo...?
Speak on your unforgettable or memorable day for two minutes?
How to improve the KRA and KPI and better coaching
What is Smart Work and Hard Work ?
what is the job description of us it recruiter?
n rounds will be there in IBM voice based non-tech support?
What are your planning in next role?
How can you turn down a request from a valued client?
Narrate a story which you liked.. and why.
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
What you would like to wear traditional or western ?
Tell me about ur best friend
what is the key aspect that helps improve customer service?
Do you think that you’ll like this job?
Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. So any candidate who is interested workin with international & domestic call centre. Our biggest strength is our team work. We placed large number of candidates in international call centre. So, interested candidates pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
