Answer Posted / sumit kasana

#Enable the operations teams achieve & exceed client metrics
# Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
# Effective Coaching & feedback to entire span of agents/ service representatives
# Monitor team performance, generate reports, trends & dashboards
# Ability to analyze data & perform a thorough Root Cause Analysis
# Take new actions within & across teams, to improve productivity and share best practices
# Ability to collaborate across multiple teams for process improvements and standardization

Tell me something about your on-the-job training?

2079

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Any idea relating marketing project for a b-school....

2316

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Determine the type of bpo you wish to work? : bpo

1282

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which type questions ask me in call centerin tatasky?

4322

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NARRATE A STORMY NIGHT?

2483

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What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

2128

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what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.

2640

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What are the responsibilities of administrative officer in some educational institutions

2044

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What is near shore outsourcing?

1255

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How do make one system dedicated to one user. How do to restrict the user login to the system.

2472

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What’s your area of opportunity?

2541

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How can we define that the person is an intertesting person?

2665

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sell to me a perfume..

5445

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Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo

1350

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If you had power'what you would had to do with it?

2280

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