What are the basic questions for freshers in bpo?
Answer Posted / ansar mujawar
tell me about bpo???
Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
Types of bpo
Two categories BPO is often divided into are back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
Back office outsourcing offers organizations services to help manage tasks like data entry,data management, surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company's core business process and help keep business running smoothly.
Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email, fax and other forms of communication with customers. Front office outsourcing providers' service lists include:
Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
Hello every one Sex with coworker or colleague is it good or bad ?
sir i applied for ass. sequirity officer from barc but i could not get any notice or call letter pl tell us
what are the responsibilities as a call centre execuitive when we talk to the customer ?
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
Are you a good team player?
TELL SOMETHING ABOUT YOUR NATION
An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
Please tell me how many rounds will be there for apollo health streat IT? It is mentioned that they will ask about sql so tell me what type of questions they will ask?
Why do you want to leave your organization or company?
Tell something about today's climate?
Discuss your weaknesses and how do you plan to overcome it
why should i join wipro bpo but not any other
What is Smart Work and Hard Work ?
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?