Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 269422 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / raj
Attrition % = No. of attrites for the period / Average headcount for the period X 100
Period could be month, quarter, semi-annual, annual, etc;
For example, let us assume we calculate attrition for the month;
Opening headcount = 100
Attrites = 5
Closing headcount = 100-5 = 95
Hence, average headcount = ((100+95)/2) = 97.5
= ((5/97.5)*100) = 5.13%
Attrition % = 5.13%
| Is This Answer Correct ? | 9 Yes | 0 No |
Post New Answer View All Answers
If you had power'what you would had to do with it?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
how to convince customer to buy your product on phone
provide example where initiated and followed up on a project until its completion ?
Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks
Can I know what kind of wrestling is done in the call center
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
What is your toughest or most challenging experience in life and how did you handle it?
What was your reason for leaving?
In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.
I just want to know plz tell me us shift its totally night shift or day or afternoon shift also there.
What steps will you take to deal with an unsatisfied customer?
I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case
