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What is the difference between BPO and CALL CENTRE ?
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Answer Posted / k.manoj
A call centre is a company that offers services related to taking and making calls like customer service or technical support. On the other hand, a BPO company offers a wide range of services -- not just call center services. BPO means Business Process Outsourcing. That means companies outsource some of their work like back-office, data mining, digital marketing, medical billing, voice transcription, accounting and finance operations, and forms processing to these BPO companies.
One of the leading BPO/Call Center companies is Magellan Solutions. It offers a wide range of services covering inbound call center services, outbound call center services, and BPO solutions.
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