Answer Posted / kevin mercado

I I chose to work in a call center firm because of the factors that has allowed me to discover more about this contact management solutions has to offer for everyone regardless of your educational background or level reached. So these are the factors why I chose to work in a call center set up; first of all they have opportunities for all ages,gender and ethnicity which is the most important thing on hiring applicants they always looking for companies or nay type of business firms that will treat them equally and cordially as workers not machines. A company that secures the health of all of their workers. They do also provide some stipend or collaterals if they've solved an issue or they're performing well thru company incentive plus other bonuses such as food for example. I know that it's not all about the money it's the matter of customer service that's why we wouldn't regret that some people want to get a job in call centers because of higher chances of getting recognized and promoted from within. Another factor is the work environment where the workers are allowed to enjoy the different cozy and high end and state of the art facilities because of well maintained environment with pantry, sleeping quarters and infirmary with healthcare professionals. Plus they also have yearly outdoor activities to all the employees make their work life balanced and other get together gatherings. So these are the factors that I just have known so far about call center job and I want to work here.

You should hire me because as somone new in this industry, I'm still looking for carrier development, advancements and growth. Especially if the company has training programs for better improvement of proving quality customer service. Well I believe that I possess the necessary skill sets to fit for the psotion that I'm applying for. I'm knowledgeable in basic computer system and software applications such as word processor, excel and PowerPoint presentation I also have handled Linux operating system so I know about operating even the database and transferring the files to another database depending on the type of OS they're using. I have good customer relation skills which means I can handle hard or angry customer by establishing a good rapport son that we can maintain our good connection to the customer and I'm empathetic which is the most important trait on providing customer service if something bad happens. I'm responsible, dependable and honest in terms if following the company rules and regulations and exercising transparency within the company. I'm punctual when it comes to work ethic I always keep track on the important duties and responsibility over the less important things to avoid tardiness. I can travel one hour before my duty starts. But sometimes I overwork too much which is one of my weaknesses. So I'm looking forward in collaboration with this company on continuing the future endeavors,so as mine. I can be an asset in representing the company's name, services and recognitions so that we could attract more people who would like to start their career in a a call center firm. That's all.

I have no problems with shifting schedules and I'm ready to work whenever the company needs my assistance and support.


I don't have any problems with the offer as long as I'm professionally challenged. I'm willing to improve the skills where I'm weak at.

And my idea about call center job is this is a contact management that handles large volumes of calls, complains about the company's services. It's a tough job and it really requires resistance and patience in order to perform well. Listening skill is a must as well so that you're able to decide for the customer and focus on the problem. I have good hearing acuity. There are two different types of call center job the one is customer service agent which is the agent is responsible for handling and solving customer's request, complains and cancelations if necessary. And the other one is the technical support agent which is the agent is responsible for solving technical issues that needs troubleshooting, upgrade and changing plans. This position requires technical skills in order to qualify.

1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

2340

---

I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!

2151

---

HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance

2240

---

speak about your collage days for five minutes

3267

---

FIRST DAY OF COLLEGE?

3503

---

First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

4662

---

8. Provide their services at the time they promise to do so

2178

---

what would a proxy server do?

2242

---

what r the advantages & disadvantages of teamleader?

2477

---

what is the anual report of hcl bpo

2288

---

WCT tax alos applicable on painter the total amount of work Rs.35000/- only

4050

---

why you feel you would be suitable for Inbound customer service consultant role in a bank ?

3045

---

Do you get along well with co-workers?

2956

---

abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2872

---

How can you relate your previous job to this job? How can you relate your degree to this job?

2081

---