Role of quality analyst in bpo
- 20 Answers
- 270704 Views
- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
- E-Mail Answers
Answer Posted / shazia
Quality means to measure the extent of client satisfaction. Role of quality analyst is to work for process improvement by doing continous audit and giving proper feedback to the team. To find out RCA and develop a plan of action to avoid error whose contribution is highest in team. A quality analyst can provide training to users and avoid error by strengthing the areas of error. Shazia
| Is This Answer Correct ? | 35 Yes | 2 No |
Post New Answer View All Answers
why do u want to switch
which type questions ask me in call centerin tatasky?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
Do you like multi-tasking or you prefer to tackle one problem at a time?
What is more important to you money or success?
What is your edge among others who are applying here?
1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
What is the difference between the shore and off-shore outsourcing? : bpo
What do you know about us?
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
How do you tackle a customer ? Explain from your experience and what have learnt from that ?
why you want 2 join bpo ,after completing hotel managment?
MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D
How would I sell something to some one over the phone? What is selling skill?
