Answer Posted / shazia

Quality means to measure the extent of client satisfaction. Role of quality analyst is to work for process improvement by doing continous audit and giving proper feedback to the team. To find out RCA and develop a plan of action to avoid error whose contribution is highest in team. A quality analyst can provide training to users and avoid error by strengthing the areas of error. Shazia

Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

2118

---

what are the works of qualist analyst in bpo

2681

---

which one do u prefer idly vs pizza why ?

3239

---

tel me sumdin abt indian culture?

3001

---

Where you see bpo in the current market? : bpo

1339

---

What about your strength and weaknesses?

2671

---

Can you use different software’s easily? : bpo

1221

---

Can I build a good future in "IT profile(non-BPO)" by joining as Technical support voice at IBM/ Wipro/Dell .....??? Please do guide me in this case...

2232

---

What if the customer is not happy with your answer or solution?

1534

---

How to deal with the difficult customer?

1404

---

tell me about your your marvelous day that you have spent till now

1647

---

What all rounds do we have to face in dell(bpo)??

2035

---

why telecom fraud happening in india??

2362

---

What challenges did you face stepping into a leadership role?

3281

---

i am from bpo sector and have a intervirw with ocwen financial corporation for bpo job so what kind of questions i can expect there

3123

---