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Answer Posted / xyz
SAP CRM is a business suite and can be implemented across enterprise. It has various modules to cater different business needs of a Telecom industry. SAP CRM has service, marketing, sales and Interaction Center modules.
So, this app covers the entire spectrum of Telecom industry. SAP is also known to handle large volume of data as telecom industry has consumer base of more than 20 million.To deal with such large consumer base, SAP CRM is a good fit. Instead of managing discreet & silo applications, SAP CRM can be used to have common application across.
Example, IC can be used as customer touch point and telecom company can track consumer Inquiry, Complaints etc. It can also be used for up/cross selling of their offers.
Campaign Management can be used for managing & communicating their offers through SMS/ E-Mail etc and Segmentation can use used categorize specific target group for such offers.
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At the time of implemention, what type of problem you generally face?
What you know about IC?
hii exparts plz give me one example of business process of a company..plz plz.... kumarcrm11@gmail.com
What is opportunity management in crm?
Where do we do Budgeting for Campaigns? And what is the customization path for it?
Define the term account planning?
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What is the prerequisites to create an opportunity?
How can you customize assignment block?
Mention the various kinds of businesses transactions?
How can you maintain links between an opportunity and other sub opportunity?
What is email processing?
What are actions? Why did you use them in your project?
