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What is ticketing tool n what ticketing tools r uesd in SAP
mm during support
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Answer Posted / gururaj
General concept of Tickets:
Handling tickets is called Issue Tracking system. The
errors or bugs forwarded by the end user to the support
team are prioritized under three seviority High, Medium and
Low. Each and every seviority as got its time limits before
that we have to fix the error.
The main job of the supporting consultant is to provide
assistance on line to the customer or the organisation
where SAP is already implemented for which the person
should be very strong in the subject and the process which
are implemented in SAP at the client side to understand,to
analyse,to actuate and to give the right solution in right
time.
SAP Solution Manager and 3rd Party Ticket Handling Tools are
Remedy,Siebel...etc
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hello guys, could you tell me the few difficult tickets that you have solved in SAP MM??
How is the vendor created?
How is the mm module integrated with other modules of sap?
Differentiate between bsx and bsa
What are purchasing information records?
Briefly describe the history of the sap software?
What are ‘transaction keys’ while setting obyc?
Define client. What is its importance in sap?
How do you display parked documents?
what is cbp? What is the difference between cbp and mrp?
When a sales order contains normal(norm) and third party items(bans) how does the material reacts? Next order comes as make to order(0001), another is BOM. So every time we have to change the item category group in mm02 OR is there a process to expand the same material with norm, bans, 0001, erla?
Why is batch record important?
What is a purchase order?
what are the accounts created in sap mm?
What is sales order stock?
