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Q.Take a example of Telecom Company and explain how SAP CRM
will help to improve their Business model ?
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Answer Posted / prodeep kumar
As SAP CRM includes Marketing , Sales and Service. Its can automate all these business process.
1. Able to inform the customers about the new plans and offers.
2. Capture the lead generated from the new offer campaign and automatically qualify it into opportunity.
3. opportunity are taken care by the the sales rep , that are assigned based on certain rules set up in SAP CRM system.
4. Sales process is carried out in SAP CRM Or ECC.
5. service order and request can be handles efficiently in sap CRM System.
| Is This Answer Correct ? | 12 Yes | 1 No |
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