Answer Posted / anuj prasad

The incident management is one of the component of ITIL service support area. Incident management primary objective is to restore the normal service operation ASAP with minimal business impact often through temporary fix or workaround solutions. whereas problem management focus on preventing incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Problem management is responsible to manage all the problems throughout the life cycle of problem management.Change management deals with all kinds of changes to the IT infrastructure and IT services. Change management objective is to ensure that standardized methods and procedures are used for promt handling of all changes throughout IT infrastructure. Change management is the core of the service life cycle process.

when i am starting solaris10 with 'fail safe mode' on intel machine it is asking "#starting shell".what is it and how to solve this problem?

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How do u know that,what patch can be applicable on the system?

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What is cachefs?

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Hi, I need information regarding LDOMS.Like What is LDOMS ,Creation of LDOMS, errors on LDOMS, troubleshooting LDOMS...etc.... pls post the info. Regards, Naresh

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Local zone in shutting down state.how to bring state of zone to installed?

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what is mean by netfmd in sun cluster what is the use of netfmd and what is the relation between ccd and netfmd?

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How to create a gateway?

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how can u give space garentee for volume in netapp storage

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What is the zone in DNS?

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hi to all,, i need few real time issues please provide me,, if you have any,,,

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In a two node cluster i have typed #hastart command in one node.The cluster is starting in second node also,what is going in background?

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What is the use of Sam utility in solaris

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