what do yoy mean by call centre, how many types of call
centre,
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Answer Posted / hari prasad s.r
A call centre or call center is a centralised office used
for the purpose of receiving or transmitting a large volume
of requests by telephone.
there are many times and they are:
1) Contact centre – Supports interaction with customers
over a variety of media, including but not necessarily
limited to telephony, e-mail and internet chat. A contact
centre is usually an inbound service only.
2) Inbound call centre – Exclusively or predominantly
handles inbound calls (calls initiated by the customer).
3) Outbound call centre – One in which call centre agents
make outbound calls to customers or sales leads.
4) Blended call centre – Combining automatic call
distribution for incoming calls with predictive dialling for
outbound calls, it makes more efficient use of agent time as
each type of agent (inbound or outbound) can handle the
overflow of the other.
5) Telephone answering service – A more personalised
version of the call centre, where agents get to know more
about their customers and their callers; and therefore look
after calls just as if based in their customers' office.
6) Fool the people call centre - One in which the call
centre's organizational goal is to fool people. These call
centres generally operate from Lagos in Nigeria & Kolkatta
in India. Their areas of expertise include 1) Selling fake
medicines 2) Obtaining bank account details in the pretext
of writing from a lottery department 3) Calling senior
citizens with the intention of duping them of their life
savings.
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