Interested to Buy Any Domain ? << Click Here >> for more details...
what do yoy mean by call centre, how many types of call
centre,
- 5 Answers
- 25605 Views
- Call Centre, SofTech, Sparsh, I also Faced
- E-Mail Answers
Answer Posted / hari prasad s.r
A call centre or call center is a centralised office used
for the purpose of receiving or transmitting a large volume
of requests by telephone.
there are many times and they are:
1) Contact centre – Supports interaction with customers
over a variety of media, including but not necessarily
limited to telephony, e-mail and internet chat. A contact
centre is usually an inbound service only.
2) Inbound call centre – Exclusively or predominantly
handles inbound calls (calls initiated by the customer).
3) Outbound call centre – One in which call centre agents
make outbound calls to customers or sales leads.
4) Blended call centre – Combining automatic call
distribution for incoming calls with predictive dialling for
outbound calls, it makes more efficient use of agent time as
each type of agent (inbound or outbound) can handle the
overflow of the other.
5) Telephone answering service – A more personalised
version of the call centre, where agents get to know more
about their customers and their callers; and therefore look
after calls just as if based in their customers' office.
6) Fool the people call centre - One in which the call
centre's organizational goal is to fool people. These call
centres generally operate from Lagos in Nigeria & Kolkatta
in India. Their areas of expertise include 1) Selling fake
medicines 2) Obtaining bank account details in the pretext
of writing from a lottery department 3) Calling senior
citizens with the intention of duping them of their life
savings.
| Is This Answer Correct ? | 3 Yes | 5 No |
Post New Answer View All Answers
What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?
what is the key aspect that helps improve customer service?
is computer knowledge is must to work for bpos????????//
Would you take up this job if we offered it to you?
explain 3 years gap in your employ history?
How would your team/manager describe you?
after ur intermediate why had u stoped ur eduation for one year ?
Mention the types of call center and what is the difference between them?
Speak on your unforgettable or memorable day for two minutes?
n rounds will be there in IBM voice based non-tech support?
women in politics
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
what i will tell if they ask what is your salary expectation for a fresher?
hello i m sonu rawat now i m going on an int. and hr man tell me why u choose this organisetion so plz tell me what should i say them
why animal cells are not totipotent like plant cell?
