Answer Posted / suresh
When the End User raise a case or ticket that will come
through a specific ticketing tool.By using that ticketing
tool that case will come to the support team and from there
PM will assign the case to anyone of the support team
member or some times directly support team members can pick
on thier own.
| Is This Answer Correct ? | 4 Yes | 0 No |
Post New Answer View All Answers
After setting up a batch job (schedule the backlog report) by T Code SM36, i am getting error mail from user saying that, the reports r not recieving to his mail box, can any one help me regading this, how to resolve?.....it will be greate help.. Thanks
HAVE 100 GOODS WITH BATCH, CAN WE DELETE BATCH NOW
List the basic elements of a customer master record?
Explain the userexits any two?
Infostructure filling we have two company codes and new infostructure s004 for filling. We must fill it with data from first cc only. Is there any problem if the people who create orders, deliveries, and billing of second cc work at this time?
How do you create sales organisation?
What is sap transport layer? : transportation management
Can you make texts mandatory for a customer master or a sales document?
What does billing support mean and what are the effects of billing on the system?
Material Determination Issue while posting billing document. I am taking about the standard process of SAP. Just try entry with Outcome as A while defining substitute reason and then process the order. It will show both the old and new material with item category as TAX and TAPS respectively. TAX for non- stock item- means as of now the material is not available. TAPS- the new material which has replaced the old material. Now, if you will see the configuration of item category TAX and TAPS in IDES, it would be more clearer as I mentioned in the first update. The only issue is - I am facing a problem in billing. Now if you re-consider my post, I guess it would be more clearer. However, the issue is that in billing its not showing the right price. Please suggest. Configuration - Item category- TAX- Old material. Billing relevance- A Stats- X Pricing- NO Item Category- TAPS- New materail Billing Relevance- A Stats- NO Pricing- Yes Because I want both the material in billing, so billing relevance is A. And I want the price of new material so for TAPS pricing - Yes. But every time I am trying system is taking the price of TAX. Not sure why? If I make it as vice- verse, thinking lets take the price of new material, now the system is taking the price of old .
Tell me about your Service level Agreement (SLA) for different Priorities of different tickets levels? I have an interview in immediate future so plzz help me...Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance
What is the purpose of 'text determination'?
What are the different complaint process documents in sap sd.
How can a customer can connect his SAP ECC system to his SAP CRM system
What are the characteristics essential for combining more than one sales order as one outbound delivery?