Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...

What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / rajesh kumar

Shrinkage - Absence from work is termed as shrinkage

It has two types
Planned - where employees have informed in prior
Unplanned - where employees haven't informed in prior or wasn't a planned leave or a sudden leave

Example
Team Total =20
Planned Leave = 2
Unplanned Leave = 4

Planned Leave Formula =
Planned Leave / Team Total*100 =(2/20)*100 = 10%

Unplanned Leave Formula =
Planned Leave / (Team Total-Planned Leave)*100
=4/(20-4)*100) = 25%

Total Shrinkage for the day =
Planned Leave + Unplanned Leave / (Total Team - Planned Leave)*100
=2+4)/(20-2)*100 = 33.33%

Attrition
Employees who resign from the work voluntarily or terminated involuntarily are defined as attrited or attrition.

Attrition Terms

Number of attrition - Voluntary + Involuntary in the month
(OHC) Opening Head count - Employees available at the first day of the month
(CHC) Closing Head count - Employees available at the last day of the month, excluding the employees who left the organization

Attrition Formula
Number of Attrition / ((Opening Headcount + Closing Headcount)/2) *100

Example
OHC = 50
CHC = 45
Attrition = 5

Attrition % = 5/((50+45)/2)*100 = 10.52%

Is This Answer Correct ?    84 Yes 34 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

what are your good qualities to be a team leader

2014


Do you get along well with co-workers?

2982


tell me yours mothers daily routine , fathers, your's

2938


is maths required for getting job in call centres

2009


what is the address of allahabad bank durg ?

2219


What part of BPO do you like and dislike?

3443


hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.

2452


how do u demonstrate in strong situations?

2461


What are an inbound call center and an outbound call center? What is the difference between the two?

1321


What are you Konw about genpact ?

2491


What challenges did you face stepping into a leadership role?

3246


what is daily routine of you/mother/father/sister/bro.

2949


Technical like c,c++,Telecommunication

3366


I have a Merchant Account in the United States and I am seeking a Call Center to team up with, for the processing of all service or product related. Please advise with information?

2373


Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.

2212