Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 269421 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / rajesh kumar
Shrinkage - Absence from work is termed as shrinkage
It has two types
Planned - where employees have informed in prior
Unplanned - where employees haven't informed in prior or wasn't a planned leave or a sudden leave
Example
Team Total =20
Planned Leave = 2
Unplanned Leave = 4
Planned Leave Formula =
Planned Leave / Team Total*100 =(2/20)*100 = 10%
Unplanned Leave Formula =
Planned Leave / (Team Total-Planned Leave)*100
=4/(20-4)*100) = 25%
Total Shrinkage for the day =
Planned Leave + Unplanned Leave / (Total Team - Planned Leave)*100
=2+4)/(20-2)*100 = 33.33%
Attrition
Employees who resign from the work voluntarily or terminated involuntarily are defined as attrited or attrition.
Attrition Terms
Number of attrition - Voluntary + Involuntary in the month
(OHC) Opening Head count - Employees available at the first day of the month
(CHC) Closing Head count - Employees available at the last day of the month, excluding the employees who left the organization
Attrition Formula
Number of Attrition / ((Opening Headcount + Closing Headcount)/2) *100
Example
OHC = 50
CHC = 45
Attrition = 5
Attrition % = 5/((50+45)/2)*100 = 10.52%
| Is This Answer Correct ? | 84 Yes | 34 No |
Post New Answer View All Answers
what are your good qualities to be a team leader
Do you get along well with co-workers?
tell me yours mothers daily routine , fathers, your's
is maths required for getting job in call centres
what is the address of allahabad bank durg ?
What part of BPO do you like and dislike?
hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.
how do u demonstrate in strong situations?
What are an inbound call center and an outbound call center? What is the difference between the two?
What are you Konw about genpact ?
What challenges did you face stepping into a leadership role?
what is daily routine of you/mother/father/sister/bro.
Technical like c,c++,Telecommunication
I have a Merchant Account in the United States and I am seeking a Call Center to team up with, for the processing of all service or product related. Please advise with information?
Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.
