Answer Posted / sangeetha

1.To audit the number of calls given by the client on a
daily basis
2.Record feedback and to let the Customer service rep know
about his/hers areas of improvements.
3. Bring in necessary changes to the process and constant
updation of call center core process
4.To check whether the CSR has incorporated Knowledge and
competence and the customer was able to comprehend to what
the CSR was talking about
5.Attend call calibrations
6To check if the CSR has used the right telephone
etiquettes, And followed appropriate hold procedures and has
a given a proper resolution for the customer’s request..

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u having experience of more than 2 yeras in marketing so why u want to join bpo?

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Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.

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