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how many rounds in ibm helpdesk interview process for
freshers? If u know plz help me
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Answer Posted / mahesh
what are the rounds?
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Will you be comfortable handling customers on the phone? : bpo
Why weren't you regularized in your previous job?
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Do you get along well with co-workers?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
What are the key aspects that can help to improve your customer service?
How would your team/manager describe you?
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What was your reason for leaving?
what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?
Give me a instance when a customer appreciate your service.
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what u know about genpact.
Can you work independently?
