why you want to join non voice (backend) process whereas u
have lots of exeperince in voice process
Answer Posted / srkumar
I am not having any experience in voice process as well as in non voice process as a fresher in this industry i want to first try in non voice industry so that i can learn some new ideas and in voice process there will be more stress when compared with non voice process and i have to utilize my computer knowledge and my typing speed so i have chosen to work in non voice process.
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