Answer Posted / pavithra

BPO stands for business process outsourcing.
it actually means outsourcing for a particular business.
BPO acts as a mediator between the customer and the organisation. Since the customer cant directly contact the developer for his queries, he contacts bpo or customer service center to clarify his issue.
In BPO we have two Processes 1)Voice 2) Non-Voice
In Voice we Have 2 other process 1) Inbound 2) Outbound
1)Inbound-we will get the calls from the customers regarding their issues or any info needed
2)outbound-we need to make a call to d customers regarding our products.it is like tele-marketing ,sales job

what is daily routine of you/mother/father/sister/bro.

2919

---

How long did you travel to get here in our office?

1909

---

Tell us something about yourself, discuss 5 characteristics

2663

---

what are you planning on your next b'day/what have you planned on your next b'day ..??

1728

---

is it ok to say that i am doing mba as wanted to increase the weightage on my profile?

2591

---

Why do you want join night Ship ?

2446

---

list three of your most important accomlishment

2639

---

For customers, proactive engagement do you know the ways to create it?

1162

---

What difference will you make if you are selected as a team leader for this post

2376

---

what are some aspects of your present or most recent position that you dislike?

2317

---

topic was , tell me something about 'CHILDLABOUR'?

2741

---

Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

2474

---

sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?

2488

---

being a b.c.a student why do you want to go for a call centre job

2664

---

For which process u are coming... I'm bpo like convergys

1936

---