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Answer Posted / deepthi
BPO means Business Process Outsourcing, which consists of two processess. The first one is voice process and the second one is the non voice process. in the voice again we have two process inbond process and outbond process. where in inbond we receive the calls from the customers and in outbond we do dailing to the custmers.and where as in non voice we do the writing work like dealing with the customers through mail or etc....
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