formula of sla,aht

Answer Posted / pallav agarwal

AHT == Total Staff TIME -Avail timme/ no. of calls

Is This Answer Correct ?    7 Yes 21 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

how u spend your last weekend???

2804


cau u pls give all the question and answer for sitel india company?

2511


hey.. what do you know about HSBC??

4627


Will you be happy to work in night shifts or over the weekends?

1987


What is your biggest achievement? Can you give me an example of ?

1501






What are your greatest achievements so far?

1434


I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -

1833


what is the key aspect that helps improve customer service?

717


I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.

2226


What is the difference between Third-party BPO and Primary BPO (Please understand the question and post answer to my site sweetlittleheart25@yahoo.com)

2177


why you want 2 join bpo ,after completing hotel managment?

2654


What are the critical attributes of a customer service representative?

702


What are the key aspects that can help to improve your customer service?

740


1. Rainy day ? 2. Tell me about mobile? 3. Traffic in Hyderabad? Please specify the number for which question the answer is

2068


Hi friends i am Veerakumar .V got selected in sydicate bank po exam but didnt get appointment letter if any body got or will get please share with me my email id is veerr25@rediffmail.com

2321