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what does call centre mean to you? where do you see your
self in 5years time? how can I answer these question?
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Answer Posted / hilbert mongcano
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre, five years from now, i will see myself as a professional call center agent with much knowledge and skills...and i will be in a higher position for any call center organization...
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