Answer Posted / supriyo roy

There are two types of Shrinkage.1) Planned and other is Unplanned.
Planned Shrinkage-No of Agents are of Week and leave/ total no of agents present in the team..
Unplanned- No of people ABSENT/total no of agents rostered for the day.

Attrition-no of attrition/(opening +closing)/2*100 ie
2/(20+22)/2*100
=2/21*100
=9.52%

I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?

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