Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 270199 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / veena
hrinkage means no of agents not present but
rostered/Agents rostered*100
Example: Team Strength is 20
Agents Present:18
Apsent Agents :2
Shrinkage=2/20*100
i.e-10%
Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100
| Is This Answer Correct ? | 106 Yes | 26 No |
Post New Answer View All Answers
How can you create new opportunities for customers proactive engagement?
If you had enough money to retire right now, would you? : bpo
3. Employees at appear professionally dressed
What factors you should consider while creating a newsletter for a customer?
Give example of situation where you were able to set priorities and abide by them ?
How the analysis of departed customer help your organization?
HOW MUCH YOU WHERE GETTING THERE|?
when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?
How to sell a pen in Hindi
talk about Bangalore transportation
what are some aspects of your present or most recent position that you dislike?
speak about joint family v/s nuclear family
Give me full details of about yourself
hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy
Why did you leave your previous job and tell me about it?
