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What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
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Answer Posted / vasanth
Shrinkage Formula: No of Planned+unplanned leaves
------------------------------
Total no of agents scheduled for the day
Attrition: No of attrites/avg(opening+closing hc of the
month)
| Is This Answer Correct ? | 51 Yes | 27 No |
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