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what is the sla in your current project? what is the
billing rate? how to answer these questions? i explained
about the ticketing levels p1,p2,p3,p4 but the interviewer
was not satisfied with the answer what does he mean by sla
in the project??
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Answer Posted / chander
Well hear the interviewer wanted to know what is your resolution time for the agreed severities. Also what is your projects approach for the SLAs, if SLA is breached what would be the consequence.
Costing part generally is taken care by PM.
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