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BPO means?
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Answer Posted / sailesh
Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.
THE MOST COMMON EXAMPLES OF BPO ARE CALL CENTER, HUMAN
RESOURCE, ACCOUNTING, PAYROLL,
BPO IA A PART OF OUTSOURCING INDUSTRY
| Is This Answer Correct ? | 91 Yes | 19 No |
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Narrate a story which you liked.. and why.
Why do you want to work in a call center?
what do you see yourself doing five or ten years from now?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
Do you know the procedures which should be followed while talking to a customer?
If I spoke with your previous boss, what would he or she say are your greatest strengths and weaknesses?
what are your contribution in this company?
Do you want to ask us something about the company?
What is the difference between the bpo and call center?
speak about your collage days for five minutes
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
Do you get along well with co-workers?
what is your career aspect & if they asked in general what should i answer?
How do you deal with the question you don’t know the answer that customer asked?
Why companies outsource? : bpo
