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What do you mean by quality analyst in call centres ?
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Answer Posted / arun
Quality Analyst is a person who monitors and analyzes the
performance of executives in call or chat. He checks
whether the executive is following the process and gives
necessary feedback and tips to improve the quality of call
for best customer satisfaction,
| Is This Answer Correct ? | 9 Yes | 3 No |
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I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
For which process u are coming... I'm bpo like convergys
I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
When do you want to start?
what is us staffing? describe the complete life cycle of the us staffing
Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer
What do you consider as an important aspect of a successful call center?
topic was , tell me something about 'CHILDLABOUR'?
What is your favorite food tell me how it's being prepared?
please send me international call centres question and ans. on my mail id(1980faisal.faisal@gmail.com) Thanks
Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
what is the call center
What is called Team
