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Waht is call centre or what do you understand by a call
centre?
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Answer Posted / shoaib mohammed
as for as my concern :call center or bpo is one of the
phenominal industries ,particularly in india and philipine
and its being booming industries from the past four and
half years and its is a just making or receving call to
subscribers for clearification,troubleshoot,information
these all those things you can get by just a call
it is one of the easiest way to provide customer
satisfaction
There are two type of call centre One is Domestic and
Second one is International.
INBOUND CALL we receive the call from customer and
solved the queries. It is a customer care department.
OUTBOUND CALL are those, the Empoyee call or contact the
customer and provide the infromation about campay's new
products and sale the products, earn the money.
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